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Customer Experience Forum

Government Partners

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Supporting Partners

Event Overview

“Customer is King” is an age-old business mantra accentuating the importance of customers (and would-be customers) in every business. Traditionally, this rule usually entails a company’s promise to provide good customer services to the customers. Over the years it has been widely evident that Customer Service is only an element of the bigger picture i.e ‘’Customer Experience’’.

Customer Experience is a driving force to turn customers into brand loyalists and ultimately drive organizational growth.

The ‘’Customer Experience Forum’’ will bring organizations together to help understand the importance of the Customer journey, from Start to the Finish. We will talk about the evolving role of technology to help Meet & Exceed Customer Expectations.  As its rightly said ‘’A satisfied customer is the best strategy of all. The events aims to highlight & bring forth the importance of this strategy.

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Problem Solving Topics Discussed

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Leading Entities

Profile of Attendees

Heads / Directors / General Managers of:

  • Customer Experience
  • Digital Transformation
  • Customer Engagement
  • Contact Center
  • Customer Feedback
  • Service Delivery
  • Customer Operations
  • Omni Channel

Meet our speakers


Keynote Speakers

Mr. David T Boucher
Dr. Jassim Haji

Who's Speaking

Ms. Laila Al Hadhrami
Mr. Abhay Kumar
Mr. Lalit Ratnala
Mr. Sadeq Abdulrasool
Mr. Nikhil B Krishnan.
Mr. Ahmad Samir
Mr. Ahmad Chamseddine
Ms. Olga Budieri
Ms. Omnia Mostafa
Ms. Menna Fox
Ms. Mai Momani
Ms. Seham El Behissy
Ms. Jade Turley
Mr. Shriram Srinivasan
Mr. Rami Zahran
Mr. Kowshik Bhattacharjee
Mr. Samer Saad
Mr. Kartik Bhatt
Mr. Abboud Ghanem
Mr. Russel Bacha
Mr. Izan Coomonte
Mr. Fares Fares
Mr Siddharth Biswakarma

Sponsors & Partners

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Platinum Sponsor

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Past Sponsors & Partners

Virtual Boardroom Agenda

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